Showing posts with label technical support. Show all posts
Showing posts with label technical support. Show all posts
Saturday, May 14, 2011
Thursday, March 12, 2009
Antivirus and Firewall News
Firefox has an FAQ page regarding suggested Antivirus protection called Best Antivirus Software & Internet Security Software. On this page they link to PC Antivirus Reviews where very helpful reviews are posted regarding this group’s opinions regarding the best Antivirus software companies. PC Antivirus Reviews also provides discount coupons for the products that they review and suggest.
In the past I have used Norton and Zone Alarm. I have used Zone Alarm for quite a few years with good success. But in the last couple of years I became very frustrated with the problems that Zone Alarm caused on my system, and even more frustrated with the very poor technical support.
This week I decided to give the Sunbelt Software products a try. I checked other reviews of their products besides PC Antivirus Reviews and found much praise reported for their company and software. So I purchased the products and installed them. At first I thought, “Oh No!” I did encounter some problems. But that is not unusual with new software installation. I called the next day and spoke with a delightful fellow who was extremely helpful. The next day I had some more issues and I again received superb assistance.
Most tech support would have told me that the problems that I experienced were not areas that they covered as they were not directly related to their product. But the Sunbelt support person went out of his way to help. Moreover, he understood English as his FIRST language and therefore understood me and my issues. It was a rare delight!
Both the VIPRE antivirus and antispyware product and the Sunbelt Personal Firewall are up and running and doing very nicely. The software and hardware that was previously encountering interference from Zone Alarm is functioning beautifully so far. Moreover, my system is performing more quickly.
It is still very early in my experience, but so far I am very pleased. For anyone experiencing frustrations like the ones that I have mentioned, you may want to check out the Sunbelt Software for yourself.
In the past I have used Norton and Zone Alarm. I have used Zone Alarm for quite a few years with good success. But in the last couple of years I became very frustrated with the problems that Zone Alarm caused on my system, and even more frustrated with the very poor technical support.
This week I decided to give the Sunbelt Software products a try. I checked other reviews of their products besides PC Antivirus Reviews and found much praise reported for their company and software. So I purchased the products and installed them. At first I thought, “Oh No!” I did encounter some problems. But that is not unusual with new software installation. I called the next day and spoke with a delightful fellow who was extremely helpful. The next day I had some more issues and I again received superb assistance.
Most tech support would have told me that the problems that I experienced were not areas that they covered as they were not directly related to their product. But the Sunbelt support person went out of his way to help. Moreover, he understood English as his FIRST language and therefore understood me and my issues. It was a rare delight!
Both the VIPRE antivirus and antispyware product and the Sunbelt Personal Firewall are up and running and doing very nicely. The software and hardware that was previously encountering interference from Zone Alarm is functioning beautifully so far. Moreover, my system is performing more quickly.
It is still very early in my experience, but so far I am very pleased. For anyone experiencing frustrations like the ones that I have mentioned, you may want to check out the Sunbelt Software for yourself.
Tuesday, November 04, 2008
Technical Support Warning
Beware of Technical Support.
Yesterday I spent a great deal of time trying to learn why some of my E-mail messages are being lost in cyberspace. Where are they going? Why are they disappearing?
I checked my computer and the connections. No problems that I could find.
I called AT&T, my service provider. The Customer Service/Technical Support staffer could not be understood. I had to ask over and over that the information be repeated. I had to repeat very easily understood information multiple times and still the person did not understand.
This happened on more than one phone call.
Once I was transferred to a “second level” support person, who likewise spoke very poor English.
Once the person asked for my Social Security number. I refused to give it, saying there was no reason to request it. After denying to give it serveral times, finally the person continued.
Later, the support person wanted me to let him log onto my computer. I refused.
Who is this person? Where is this person? What information would he download without my knowledge?
He said that he could not help me without doing this.
I asked what it would entail.
He told me that I would have to download and install Active X software, which would give him access to my computer.
Funny. He was speaking clearly and also understood me clearly at this point.
No way!
No way in the world!
How many people have had their information stolen by such support people?
I don’t know, but I am not going to find out first hand.
When I demanded to know where this support person was located, he said that he was in San Antonio, Texas. He sounded Indian to me, but then he may have been an illegal alien from almost anywhere, hired by AT&T.
But this really is not the point.
Should I give such trust to someone I don’t know? Should I give such a person absolute and unrestricted access to my computer? Should I entrust that level of control to anyone?
Should you?
Yesterday I spent a great deal of time trying to learn why some of my E-mail messages are being lost in cyberspace. Where are they going? Why are they disappearing?
I checked my computer and the connections. No problems that I could find.
I called AT&T, my service provider. The Customer Service/Technical Support staffer could not be understood. I had to ask over and over that the information be repeated. I had to repeat very easily understood information multiple times and still the person did not understand.
This happened on more than one phone call.
Once I was transferred to a “second level” support person, who likewise spoke very poor English.
Once the person asked for my Social Security number. I refused to give it, saying there was no reason to request it. After denying to give it serveral times, finally the person continued.
Later, the support person wanted me to let him log onto my computer. I refused.
Who is this person? Where is this person? What information would he download without my knowledge?
He said that he could not help me without doing this.
I asked what it would entail.
He told me that I would have to download and install Active X software, which would give him access to my computer.
Funny. He was speaking clearly and also understood me clearly at this point.
No way!
No way in the world!
How many people have had their information stolen by such support people?
I don’t know, but I am not going to find out first hand.
When I demanded to know where this support person was located, he said that he was in San Antonio, Texas. He sounded Indian to me, but then he may have been an illegal alien from almost anywhere, hired by AT&T.
But this really is not the point.
Should I give such trust to someone I don’t know? Should I give such a person absolute and unrestricted access to my computer? Should I entrust that level of control to anyone?
Should you?
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